Welcome to Coma 🎉
Follow these simple steps to activate your theme & get started:
Activate theme
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Go to "Theme Settings" > "Theme Activate"
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Enter your theme purchase code (license code) and save it
My Custom Pet Art
Can I change the background colour of my canvas?
Right now we can’t change the background colors for you. If you have a very dark pet and are afraid they won’t show up on a custom with a black background, we would generally advise selecting a different costume.
Can I print more than one pet on one canvas?
Yes! We have a variety of options to suit your pet parent needs.
Right now, we have costume options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!
Can I change my order?
You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can’t guarantee that we can change it.
Do you just do cats and dogs?
We can design a portrait for any animal no matter the species or the breed. So far we’re created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Do you do human portraits?
We'd love to photograph your pet and owner together, but if you'd like to include only people in your photo, that's also possible.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Support FAQs
Can I change the background colour of my canvas?
Right now we can’t change the background colors for you. If you have a very dark pet and are afraid they won’t show up on a custom with a black background, we would generally advise selecting a different costume.
Do you offer gift wrapping?
Unfortunately we do not currently offer a gift wrapping service. However, all products come sealed in opaque protective packaging. So the surprise won’t be ruined upon delivery!
How will I know when my artwork is ready for review?
Your artwork will be ready within 1-2 days of placing your order. If you added a rush upgrade, you can expect your art preview in 24 hours. You’ll receive an email notification once your art is ready. Please review your art within 3 days of receiving your preview. We will automatically approve your art and begin printing and shipping if we don’t receive approval or edit requests within 3 days.
What if I don't like the artwork?
We’re 100% dedicated to ensuring you love your artwork!
Once your portrait is ready, we’ll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don’t hear from you, we’ll consider it approved and will proceed with printing.
We’re proud to offer unlimited revisions free of charge, so you can be confident you’ll love your portrait.
Can you add or remove something from my pet photo?
Sorry but we can’t offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!)
We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears.
However, if your pet is wearing an accessory in the original photo, we will always try to include it.
The same goes for collars – we do remove collars for almost all costumes but it’s always best for those that show some neck (e.g. The Duchess), that you provide a photo of your pet without a collar on.
Will my order arrive for Christmas?
Will my order arrive for Christmas?
We’ve been told that our portraits make the most amazing gift for Christmas. And we have to agree!
Customer Support
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
Do you offer refunds?
As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.
If you have a problem with your order, let us know and we’ll fix it for you.
Remember, we offer artwork previews and unlimited revisions so you can make sure you’re 100% happy with your artwork before printing!
Shipping
Will I get a tracking number?
Yes, all orders are shipped with tracking. You’ll receive the tracking number, as well as delivery updates, via email and/or text.
What are the shipping times and prices?
Expect your artwork to be ready 2-3 days after you placed your order. We’ll print and ship your order within 1-2 days of you approving your artwork.
US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.
International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
All orders are shipping with tracking.
Shipping prices are a flat fee per order:
USA: $6.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $17.95
Please allow a longer delivery time during seasonal shopping periods.
Do you ship worldwide?
Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.
I ordered several products in one order; will they arrive together?
Your order will arrive in separate packages, depending on the products you ordered. However, in some cases, all products may be packaged together.